Return Policy

1. Custom-Made Products and On-Demand Orders
1.1 All products offered on our website are custom-made and produced on-demand according to the specific requirements and instructions provided by the Customer at the time of order placement. Due to the bespoke nature of these products, we are unable to accept returns or offer refunds once an order has been processed and production has commenced.

1.2 Customers must ensure that the shipping address provided is accurate and complete. If a shipment cannot be delivered due to an incorrect address or if it is not picked up in time at the post office, the package will be returned to our fulfillment center. Once returned, the order cannot be shipped out again, and the customer will be responsible for any additional costs incurred.

1.3 It is the responsibility of the Customer to ensure that all specifications and details provided at the time of order are accurate and complete. We strongly recommend verifying all information before finalizing the purchase to avoid any discrepancies.

2. Digital Goods
2.1 All digital goods sold on this website are considered final sale items. Once a digital product has been delivered or accessed by the Customer, it cannot be returned, refunded, or exchanged under any circumstances.

2.2 The Customer is responsible for ensuring compatibility and suitability of the digital goods with their systems prior to purchase. We recommend reviewing product descriptions, system requirements, and any available previews or samples to ensure satisfaction with the product.

3. Exceptions and Special Cases
3.1 In rare cases where a product is found to be defective or incorrect due to an error on our part, we will review the situation on a case-by-case basis. If a defect or error is confirmed, we will offer a replacement or provide a suitable resolution at our discretion. The Customer must notify us of any such issues within 7 days of receiving the product, providing clear evidence of the defect or error.

3.2 Any claims regarding defects or errors must be submitted via our customer service contact form, including the order number, a detailed description of the issue, and supporting photographs or documentation where applicable.

4. Contact Information
4.1 For any questions or concerns regarding our return policy, or to report an issue with a product, please contact via our contact form on the website.

5. Final Provisions
5.1 By placing an order on our website, the Customer acknowledges and agrees to this return policy and understands that all custom-made and digital goods are non-returnable and non-refundable.

5.2 We reserve the right to update or modify this return policy at any time without prior notice. Any changes to the policy will be posted on this page and will take effect immediately upon publication. Customers are encouraged to review this policy periodically to stay informed of any updates.